A new Dollar General store has opened its doors to customers near our area, located on the address below, is disappointing.
Dollar General # 1379 2 mi
5721 Crowley Road, Fort Worth, TX
We have been receiving store coupons from them in the mail and I tried going there yesterday for the first time. Yes, it was my first time and I already had an unpleasant experience at their store.
I bought 7 bags of candy for Halloween that cost $5 each. Their current store sale is buy 2 get 1 free and another promo is buy 3 get 1 free. The coupon I had on hand is $5 off $25 purchase. Now, with two bags are free, I should only be paying $25 for seven bags. Subtract that with the $5 coupon, remaining is $20.
This is their actual store ad, the buy 3 get 1 free ad isn’t printed but it is advertised in the aisle.
The cashier yesterday was obviously confused of the “store sale” and the use of “store coupon”. The system automatically deducted each item certain amount. And he was supposed to scan the coupon before letting me pay. Before leaving the store yesterday, I knew my coupon wasn’t used and just had to come back the following day, which is today.
A kid greeted me today and told him that I had a $5 coupon which wasn’t used in my purchase, he looked at the receipt and argued that it took some amount because the receipt says, “total savings $10” but it wasn’t because of the coupon, it was because of the two bags I got for free for buying those bags that entitles me for 2 bags of candy. I said, that if the coupon was used, it should be printed in the receipt as “coupon savings” and it wasn’t printed. He then insisted that I bought the wrong candy, I said, if it is wrong, the system wouldn’t take it and credit the $10 savings.
I told the kid that I have shopped several times in older Dollar General stores in the past and always when coupons are used during checkout, it would be printed clearly.
He then introduced himself as the “assistant manager” on duty. I cannot remember his name though but he obviously IS CONFUSED OF THE STORE SALE AND THE USE OF COUPON for he did not credit me of my coupon. He said that he has been working with DG of over a year, that is not even enough time for him to brag about that, he is the assistant manager but that doesn’t mean he is right and thus know everything. I have been couponing for three years and I know exactly how it works.
What I did was, returned all the bags of candy so I will get my money back and demanded I want my coupon back, the assistant manager said that he can’t give it back to me because they tear coupons after scanning them. It is just disappointing that they actually put those employees as front lines but they don’t know how coupons work.
That new Dollar General store in Crowley cannot have my business again because of the LACK OF TRAINING AND INEXPERIENCED of their employees. If the manager don’t know that, they are driving potential customers away and I wouldn’t be surprised if their store isn’t making money as much as they hoped for.